Transition to the New Target Operating Model

Use the tabs below to understand the future leadership model, identify emerging roles, develop AI-harnessing and orchestration skills, redesign workflows, and assess your readiness to lead or manage in an AI-enabled organization.

AI-Human Target Operating Model

Move from separate people and technology structures to an integrated model where human leaders, managers, employees, AI assistants, and autonomous agents work under shared goals and governance.

1
People and Purpose

AI-Augmented Leader

Establishes direction, protects human values, and builds confidence in responsible AI-supported transformation.

  • Creates the human–AI vision
  • Builds trust and psychological safety
  • Develops AI-ready talent
  • Encourages responsible innovation
  • Retains accountability for major decisions
Coordination and Decisions

Human–AI Orchestrator

Coordinates work across employees, managers, digital assistants, specialized AI agents, and enterprise systems.

  • Assigns work to the appropriate actor
  • Designs human approval points
  • Manages agent-to-agent handoffs
  • Escalates exceptions and uncertainty
  • Balances speed, quality, risk, and cost
Process and Performance

AI-Enabled Manager

Converts strategy into controlled workflows, measurable results, and continuous operational improvement.

  • Designs AI-enabled processes
  • Monitors human and agent performance
  • Controls access, cost, and resources
  • Manages exceptions and incidents
  • Improves workflows using evidence

Current Model

  • Work is assigned mainly to people
  • Technology is treated as a support tool
  • Processes are functionally separated
  • Management focuses on task supervision
  • Decisions depend on manual reporting

Transition Model

  • Identify augmentation opportunities
  • Pilot AI assistants and agents
  • Redesign roles and decision rights
  • Introduce human-in-the-loop controls
  • Build AI literacy and governance

Target Model

  • Humans and agents share workflows
  • People focus on judgment and relationships
  • Agents perform repeatable digital work
  • Managers orchestrate performance
  • Leaders retain ethical accountability

Five-Stage Transition Roadmap

1. Discover Identify strategic problems, workforce needs, and AI opportunities.
2. Assess Evaluate data, skills, process maturity, risk, and governance.
3. Pilot Test limited use cases with clear success and safety measures.
4. Scale Integrate agents, systems, roles, controls, and operating metrics.
5. Optimize Review outcomes, improve workflows, and continuously develop people.

Future Leadership and Management Roles

These roles help organizations coordinate people, AI agents, automated processes, knowledge, governance, and performance.

2
Future role Main purpose AI-harnessing skill Orchestration skill Example task

Skills for Future Leaders and Managers

Future readiness requires more than technical knowledge. Leaders and managers must combine AI literacy, human judgment, workflow design, governance, and change leadership.

3
Skill Leader application Manager application Practical example

Human–AI Agent Workflow

Example: preparing and approving a new business proposal through coordinated human and AI responsibilities.

4

Human–AI Work Allocation

Assign work according to risk, repeatability, relationship sensitivity, required judgment, and accountability.

5
Work characteristic Best assigned to AI or agents Best assigned to humans Best collaborative model

Future Leader Readiness Assessment

Answer all 10 questions to assess your readiness to provide vision, trust, ethics, talent development, and accountable leadership in an AI-enabled structure.

6
Instructions

Select the best answer for each question. Your score will identify whether your readiness is foundational, developing, operationally ready, or transformation ready.

Completion
0 of 10 answered

Future Manager Readiness Assessment

Answer all 10 questions to assess your readiness to design, control, monitor, and improve human–AI workflows.

7
Instructions

Select the best answer for each operational situation. The result will include a readiness level and recommended development actions.

Completion
0 of 10 answered